This policy explains how RapidLiv manages refunds, credits, and support requests related to order issues.
1. Eligible Refund Situations
- Missing items or substantially incorrect orders.
- Order not delivered after successful payment confirmation.
- Quality issues verified through support review.
2. Non-Eligible Situations
- Late deliveries caused by factors outside platform control.
- Incorrect recipient details submitted by customer.
- Preference based dissatisfaction without quality issue evidence.
3. Claim Submission Window
Customers should report issues within 24 hours of order status closure and include relevant details or photos when possible.
4. Review and Resolution
Cases are reviewed by RapidLiv support. Approved outcomes may include partial credit, full credit, or refund based on issue severity.
5. Refund Timing
Approved refunds are processed to the original payment method, subject to payment provider timelines.